Looking at Cost per Call in Call Center Companies

These setbacks and challenges about costs per call are the reasons why in the past several years, call center companies have been actively putting up operations in emerging economies like India, Sri Lanka and the Philippines. To begin with, labor costs in those countries are significantly lower as compared to those in major countries like the United States and the United Kingdom. The rise of numerous cal centers in those cheap-labor nations are apparently attesting the profitability of putting up businesses in those countries, as quality of services are ensured though costs are dragged down.

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Nowadays many people are preferred air travels. You can book the room in advance through hotel websites. Search engine lists the hotel booking websites. You can visit the official websites of various hotels. Now you do not have to travel long distance to find the hotel. Ensuring labor efficiency is one way on how high costs per call can be offset. By that, agent utilization should be made ideal. If there is a high agent utilization rate, it follows that there would be low cost per call.

And that for all call center operations would be optimal. So how would firms ensure there is labor efficiency? By looking at and focusing at the rate of calls each call center agent makes per hour or per day, the productivity could easily be determined. The more calls agents make per hour or per day, the more productive they become. Some call centers even set quotas per day that should be reached by agents.

However, one pitfall of this is the possibility that quality of calls can be compromised because agents are on the rush to beat call caps. Despite of global economic depression Gurgaon has witnessed an increased growth in property rate in recent years. This increase in property price in Gurgaon rate is expected to increase further in coming years and also there are numerous projects which are based in building residential place are expected to come in near future.

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